Returns & Exchanges

At Urbino Pizza, we believe in the purity of ingredients & the craft — and good quality. If you have any issue with a product received from us, please reach out and let us know. We’ll offer you an exchange or refund on your product.

In order to protect our customers and ensure that returns and exchanges are handled fairly, we may decline your return or exchange in some situations, such as:

* Products that have been defaced
* Products not in original condition (i.e. worn or washed)
* Products with missing labels
* Products that have been damaged to the point where they aren't usable

Do you need to make a return or exchange?

Contact us on our website at urbinopizza.com/contact or e-mail us at [email protected] to let us know there’s an issue and we’ll work with you.